Support

Sign in with your Apple or Google account, then verify your mobile number with the six-digit code we text you. You only verify your number once. After that, signing in on a new phone is just Apple or Google again.

Check that the number is right, area code included, and that your phone is getting texts. Codes usually land within a minute. If you asked for several codes in a row, wait an hour and try again, because we limit how many we send. Still nothing? Email us with the number you’re trying to use.

Every account is tied to a verified phone number. It keeps out bots and duplicate accounts, and it’s how an invitation sent to your number finds you. Your number isn’t shown on your profile, and we never text you marketing.

Go to the Settings tab, tap Phone number, and verify the new one. Your account, events, and chats stay exactly as they were.

We’re starting in the Denver area and opening more cities over time. Outside it, the app shows that message instead of nearby events. If someone invites you to an event, you can still open it and join from anywhere. Want to hear when we reach you? Join the waitlist on the homepage and add your city.

No, but it helps. WentSwell uses your location only while the app is open, to show events near you and to check whether we’re live in your area. You can search from a place you type instead. To change the permission, open iOS Settings, then WentSwell, then Location.

Check two switches: Notifications in the app’s Settings tab, and notifications for WentSwell in iOS Settings. If the app says notifications are off in iOS Settings, tap that line to go straight there. If you muted one event with the bell on its page, you won’t get that event’s reminders, but you’ll still hear if it’s cancelled.

Tap the three-dot menu on their profile, or press and hold one of their messages in chat, then choose Report or Block. Events and album photos have a Report option too. We review every report within 24 hours. Blocking works right away: you stop seeing each other, and you’re both removed from any event you share. To undo a block, go to Settings, then Blocked users. More on this in Safety.

Our team suspended it for breaking the Community Guidelines. If you think we got it wrong, email support@wentswell.com from the address on your account and tell us what happened. Someone will take a second look.

In the app, go to the Settings tab and tap Delete Account at the bottom. What gets removed, what stays, and how to ask without the app are all on the Delete your account page.